Desert Rose Cleaning Services LLC Privacy Policy

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At Desert Rose Cleaning Services LLC, we value your privacy and the trust you place in us.

This page explains how we collect, protect, and handle your personal and property information when you use our services or website.

Privacy Policy

Desert Rose Cleaning Services LLC

Last Updated: October 2025

At Desert Rose Cleaning Services LLC (“Desert Rose,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard information obtained through our cleaning, property care, and management services, as well as our website, client forms, and communication channels.

This policy applies to all Desert Rose clients, including residential, commercial, and short-term rental (Airbnb/STR) properties, and to any person or business interacting with Desert Rose Cleaning Services LLC.

We may collect personal and property-related information that you voluntarily provide to us, including:

• Name, phone number, email address, and billing information
   
• Property address, access codes, or key arrangements
   
• Service preferences, schedules, and cleaning notes
   
• Photos or walkthrough videos taken for documentation, quality control, or damage reporting
   
• Payment information (processed securely through trusted third-party platforms such as QuickBooks, Venmo, Zelle, Cash App, or credit card processors)
   
• Business and property management contact details for cohosting or partner accounts
   

We do not store or directly handle full credit card numbers or banking credentials.

Your information is used only for legitimate business purposes, including:

• Scheduling and performing cleaning or property care services
   
• Communicating with you about appointments, invoices, and updates
   
• Maintaining accurate client and property records
   
• Providing customized service based on your preferences or allergies
   
• Issuing invoices and processing payments securely
   
• Complying with legal, accounting, or regulatory requirements
   

We value discretion and protect client confidentiality.

• Your personal or property information is never sold, rented, or shared with outside parties for marketing purposes.
   
• Limited information may be shared internally with verified Desert Rose staff or subcontractors only when necessary to complete a scheduled service.
   
• Property access codes, keys, and addresses are stored securely and only shared with authorized personnel.
   
• Subcontractors and team members are required to follow strict confidentiality and non-disclosure policies.
   

If clients provide keys, lockbox codes, or alarm instructions, this information is stored securely and used only for approved service times.

We take great care to maintain your property’s security and ensure all keys and codes are returned or deleted from our system upon request or termination of service.

All walkthrough videos and photos are for internal documentation only (unless otherwise agreed in writing) and are not publicly shared.

When you visit desertrosecleaning.com, we may collect limited non-personal data such as:

• Contact form submissions
   
• Email addresses for quotes or inquiries
   
• Basic analytics (traffic, device type, region)
   

This data helps improve our website and client experience. We do not sell or distribute website data.

Links to external platforms (such as Yelp, Venmo, Cash App, or Airbnb) follow their own separate privacy policies, and we encourage you to review those independently.

Payments are processed securely through trusted third-party services (QuickBooks, Venmo, Zelle, Cash App, or similar platforms).

We do not store payment card information. Each platform has its own data encryption and privacy standards.

Payment-related communication (invoices, receipts, etc.) may be sent by email or text message for your convenience.

You may request to:

• Update or correct your personal information
   
• Request removal of stored contact data after service completion
   
• Revoke access permissions or change entry codes
   
• Opt out of email or text communication (except for service reminders or invoices)
   

Requests can be made at any time by emailing desertrosecleaning.ca@gmail.com.

We maintain reasonable administrative and physical safeguards to protect client data, including:

• Limited access to client files
   
• Secure storage of physical keys and access notes
   
• Password-protected systems for invoicing and client records
   
• Confidentiality agreements with subcontractors and staff
   

We may update this Privacy Policy periodically to reflect service changes or new legal requirements.

The most recent version will always be available at desertrosecleaning.com/privacy-policy (or by request).

For questions about this Privacy Policy or your data, please contact:

Desert Rose Cleaning Services LLC

📧 desertrosecleaning.ca@gmail.com

📞 (760) 821-7291

🌐 desertrosecleaning.com

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